Casera Healthy Food
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Privacy Policy

WHO WE ARE

Our website address is: https://www.casera-food.com.

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at casera-food.com, or the Casera Healthy Food’s services (collectively, “Casera Food Platform”) made available by 72Frames.

The terms “you” and “your” refer to the user of the Casera Food Platform. The term “Services” refers to any services offered by Casera Healthy Food whether on the Casera Food Platform or otherwise.

Please read this Policy before using the Casera Food Platform or submitting any personal information to Casera Healthy Food. This Policy is a part of and incorporated within, and is to be read along with the Terms of Use.

YOUR CONSENT

By using the Casera Food Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.  If you do not agree with this Policy, please do not use or access the Casera Food Platform.

LINKS TO OTHER WEBSITES

Casera Food Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Casera Healthy Food shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Casera Food Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following information about you:

  • Information you give us – This includes information submitted when you:
  1. Create or update your Casera Healthy Food’s account, which may include your name, email, phone number, login name and password, address, payment or date of birth and profile picture.
  2. Provide content to us, which may include reviews, ordering details and history, favorite vendors, special merchant requests, contact information of people you refer to us and other information you provide on the Casera Food Platform (“Your Content”).
  3. Correspond with Casera Healthy Food for customer support;
  4. Report problems for troubleshooting.
  • Information we collect about you – With regard to each of your visits to the Casera Food Platform, we will automatically collect and analyze the following demographic and other information:
  1. When you communicate with us (via email, phone, through the Casera Food Platform or otherwise), we may maintain a record of your communication;
  2. Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address;
  3. Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen. 
  4. Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
  5. Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the Casera Food Platform.

COOKIES

Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:

  • Authenticating users;
  • Remembering user preferences and settings;
  • Determining the popularity of content;
  • Delivering and measuring the effectiveness of advertising campaigns;
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

USES OF YOUR INFORMATION

  • We use the information we collect for the following purposes, including:
  1. To provide, personalize, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalize your Casera Healthy Food’s account.
  2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
  3. To administer and enhance the security of our Casera Food Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  4. To provide you with information about services we consider similar to those that you are already using, or have inquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services.
  5. To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries.
  6. To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.
  7. To allow you to participate in interactive features of our Services, if any.
  8. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.

We analyze the log files of our Casera Food Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and click-stream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

We may share your information that we collect for the following purposes:.

  • With Partner Merchant: While you place a request to order food through the Casera Food Platform, your information is encrypted and secured to be send it to the Merchant for the payment transaction and return to us the same way.
  • For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
    • Obligated under the applicable laws or in good faith to respond to court orders and processes; or
    • Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
    • Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
    • Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.
  • To fulfill the purpose for which you provide it.
  • We may share your information other than as described in this Policy if we notify you and you consent to the sharing.